Total Quality Management (TQM) is a comprehensive approach to organizational excellence that focuses on enhancing product and service quality by involving every aspect of an organization. To empower individuals and organizations with the principles and practices of TQM, we are excited to offer a two-day training program scheduled for November 24th and 25th, 2023. This training will provide participants with the knowledge and tools to implement TQM effectively, ultimately driving continuous improvement and customer satisfaction.
Total Quality Management (TQM) training is crucial for organizations to improve quality, enhance customer satisfaction, boost employee engagement, and increase efficiency. It enables cost reduction, fosters a culture of continuous improvement, and provides a competitive edge, ultimately ensuring long-term success in an increasingly competitive and quality-conscious business environment.
Objectives: The primary objectives of this two-day Total Quality Management training program are as follows:
- Understanding TQM Principles: Participants will gain a comprehensive understanding of the fundamental principles of TQM, including customer focus, continuous improvement, and employee involvement.
- Quality Tools and Techniques: Learn about the various quality management tools and techniques that can be applied to identify, analyze, and solve problems.
- Leadership and Culture: Discover how leadership and organizational culture play a crucial role in implementing TQM successfully.
- Process Improvement: Explore methodologies for process improvement, including Lean Six Sigma, to enhance efficiency and eliminate waste.
- Measuring Performance: Understand the importance of performance metrics and how to use data for decision-making and tracking progress.
- Customer Satisfaction: Learn how to measure and improve customer satisfaction through TQM practices.
- Team Building: Develop skills for effective teamwork and collaboration in achieving quality objectives.
- Continuous Improvement: Embrace a culture of continuous improvement and instill it within the organization.
Content: The two-day Total Quality Management training program will cover a range of topics and provide participants with actionable insights and skills. The content will be structured as follows:
Day 1: November 24th
- Introduction to TQM and its significance in today’s business landscape.
- Principles of TQM: Customer focus, leadership, employee involvement, process improvement, and more.
- Quality tools and techniques: Fishbone diagram, Pareto chart, Ishikawa diagram, and others.
- Leadership’s role in implementing TQM.
- Building a culture of quality within the organization.
- Practical exercises and case studies to reinforce learning.
Day 2: November 25th
- Process improvement methodologies: Lean Six Sigma, Kaizen, and Total Productive Maintenance.
- Performance measurement and data-driven decision-making.
- Customer satisfaction and the voice of the customer (VOC).
- Team building and effective collaboration.
- Strategies for continuous improvement.
- Creating an action plan for implementing TQM within your organization.
- Q&A session and post-training support.
Instructor :
Ali Raza Qureshi is Director Quality Enhancement Cell at Lahore Garrison University, Pakistan. He has 21 years of experience in the field of education and the corporate world. Starting from the media industry to the education sector is all his passion. After completing his MBA in Marketing and MA in Mass Communications, he also completed his Postgraduate Higher Studies in the field of Marketing and Quality Management. He was a trainer at the Federal and Provincial levels and did projects with PITAC and PASSCO. He has delivered several training courses at the corporate level and his areas are media management and advertising impacts. He has been associated with TIME and CNN as their advertising representative for the Sub-Asian region.
Mr. Qureshi is an education quality auditor and audited several universities as HEC & Self Reviewer. He is a trained HEC Quality Assurance resource person, for Institutional Performance Evaluation (IPE) and Postgraduate Programs Review (PGPR).
His areas of interest and specialization are Quality Management. Being a researcher in the field, he has published research papers in reputable national Journals and has presented work at national and international levels. He has been teaching for the last 20 years and his subject specializations are Marketing, Media, Management, and Quality management.